Last Updated: 12 November 2026

At SERYNE, we aim to provide a satisfactory shopping experience. This policy explains the conditions for product returns, replacements, and refunds.

1. Return Eligibility

Return or replacement requests may be considered when:

  • A damaged product is delivered.

  • An incorrect product is received.

  • A product is defective.

  • The delivered product does not match the order.

  • An item is missing from the package.

2. Reporting a Problem

Customers should report damaged, defective, incorrect, or missing products within 48 hours of delivery.

Please provide:

  • Order number.

  • Registered email address.

  • Description of the issue.

  • Clear photographs or videos of the product and packaging, where available.

3. Hygiene and Personal Care Products

Due to hygiene and safety considerations, opened or used skincare, haircare, and personal care products may not qualify for change-of-mind returns, subject to applicable consumer rights.

This restriction does not affect claims involving defective, damaged, incorrect, or non-conforming products.

4. Return Approval

Once a request is received:

  1. Our customer care team will review the request.

  2. Additional information may be requested.

  3. Return instructions will be provided if approved.

  4. Returned products may be inspected.

  5. An eligible replacement or refund will be arranged.

Please do not send products back without receiving return instructions.

5. Replacement Policy

Where a damaged, defective, or incorrect product is verified, SERYNE may arrange a replacement subject to availability and applicable law.

If a replacement is unavailable, an appropriate refund or other legally required remedy will be provided.

6. Refund Processing

Approved refunds will generally be initiated within 5–7 business days.

The actual crediting time depends on the bank or payment service provider.

Refunds will normally be processed through the original payment method.

7. Return Shipping

For approved returns involving errors or defects attributable to SERYNE, return shipping arrangements will be communicated by our support team.

Other return shipping charges, if applicable, will be communicated before the return is arranged and handled according to applicable law.

8. Order Cancellation

Cancellation requests may be made before dispatch.

After dispatch, cancellation may not be possible. Eligible refunds will be handled according to our Refund Policy.

9. Missing or Incorrect Orders

For missing items or incorrect deliveries, contact customer care with your order number and relevant supporting information.

Our team will investigate and provide an appropriate resolution.

10. Contact Information

Brand: SERYNE
Marketed By: Bhumea Combyine
Address: Rishabh Cloud9, Ahinsa Khand-II, Indirapuram, Ghaziabad – 201014, Uttar Pradesh, India.

For Queries & Feedback:
Email: customercare@seryne.co.in
Website: https://seryne.co.in/