Last Updated: 12 November 2026

At SERYNE, customer satisfaction is important to us. This Refund Policy explains the conditions and process for cancellations and refunds.

1. Order Cancellation

Customers may request cancellation before the order is dispatched.

Once an order has been shipped, cancellation may not be possible.

2. Refund Eligibility

Refunds may be considered in the following situations:

  • Damaged products received.

  • Incorrect products delivered.

  • Defective products received.

  • Orders cancelled before dispatch.

  • Orders paid for but not fulfilled by SERYNE.

  • Duplicate payments for the same order.

All requests are subject to verification.

3. Non-Refundable Situations

Change-of-mind requests may not qualify for refunds after delivery.

Opened or used personal care products may not qualify for change-of-mind returns due to hygiene considerations, subject to applicable consumer rights.

This does not affect remedies available for defective, damaged, incorrect, or non-conforming products.

4. Refund Request Process

To request a refund:

  1. Contact customer care with your order number.

  2. Explain the reason for your request.

  3. Share photographs or videos if the product is damaged or incorrect.

  4. Our team will review your request.

  5. Once approved, the refund will be initiated.

5. Refund Processing Time

Approved refunds will generally be initiated within 5–7 business days.

The time required for the amount to appear in your account may depend on your bank or payment provider.

Refunds will generally be made through the original payment method.

6. Failed or Duplicate Payments

If your payment has been deducted but your order has not been confirmed, contact our customer care team with your transaction reference.

Verified duplicate payments will be refunded appropriately.

7. Shipping Charges

Shipping charges will be handled according to the circumstances of the return and applicable consumer protection laws.

Where an issue is attributable to SERYNE, appropriate return arrangements will be communicated.

8. Contact Information

Brand: SERYNE
Marketed By: Bhumea Combyine
Address: Rishabh Cloud9, Ahinsa Khand-II, Indirapuram, Ghaziabad – 201014, Uttar Pradesh, India.

For Queries & Feedback:
Email: customercare@seryne.co.in
Website: https://seryne.co.in/